FAQ

Q & A

How do I make sure I buy the correct size?

The key size of clothing is the chest, and choosing the size according to the chest can generally be accurate. To be on the safe side, please check the size chart on product page to determine your chest before placing an order. Don't worry if you get the wrong size, we can exchange it for you. If you are still worried about the size, we recommend choosing a larger size.

What payment methods do you support?

Hi, we support Credit/Debit Card , PayPal. Usually, customers pay orders with their cards and PayPal.

Why was my payment declined?

It might be the below reasons:
  1. Card info are incorrect, kindly check expiration date, billing address, and security code (Security code on the back of your Visa/Master card).
  2. Card issuer bank declined your payment.
  3. No enough balance on the card.
If possible, we advise you to try other supported payment methods.

How to check my order status?

Normally, it will take 5-7 working days to prepare your order. We will email you with tracking number when it is shipped to your country, you can track it with the number here. 

Can I receive my order before a certain time?

Please kindly note that an order needs 5-7 days for processing before being shipped out. For some hot selling vest, it may take longer time to prepare. Although we strive to provide quickest delivery, there is not an exact date of delivery, only an approximation.Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

How can I get refund of my order?

You should submit an order cancellation request to our customer service via support@mymatchhoodie.com once you decide to cancel the order.For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.

What if I receive a wrong order?

We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary. Note: here is info needed: picture of the wrong item you received.

Can I exchange for a different size?

Yes, we accept exchange within 7 days of receipt for most items in new condition. Kindly suggest you to contact manual service for exchange details if necessary.Note:1.Order id is needed. (You can find the order number on your account)2. The used and broken items cannot be returned or exchanged.

Why there's no trucking updated?

When orders are shipped from our warehouse, it needs days to arrive your country by plane first. There is no updated information for your package as it is in transit to the shipping company's next facility. Sometimes the tracking information will not be updated for a couple of days because the package is in transit.Once the package arrives at local, the order status will be updated immediately.Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

Why doesn’t my coupon code work?

Check the expiration date of your coupon code,coupon codes may only work on certain items. Already discounted, sale or final sale items may not be eligible.Coupon code can only be used once.

What’s the material of your clothing?

The specific description of the product on the product details page, if you are still unclear, please contact us as soon as possible.

There is a missing item from my order.

If you are sure that there might be an item was missing, please email us immediately with your order number and the missing item at support@mymatchhoodie.com.

My package has been lost or stolen.

If you believe that your package has been lost or stolen, or that your package was delivered by the carrier but you have not received it, please contact us at within 10 days to file a claim.. We will assist you in completing the claims process with the carrier. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). Manlytshirt is not held responsible for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Can I cancel my order or make any changes after placing the order?

Before shipping your order out, you can contact us for making changes.We do not accept cancellations or changes once it has been shipped. Once you have any concerns, please contact us as soon as possible, we will try our best to help you.